B&R Pools and Swim Shop helps customers maintain the reliability of their automatic pool cleaner investment. The following information provides some guidance for some of the most popular questions clients have. For additional assistance or for further information, please contact us.
When do I take my robotic pool cleaner out of the pool once it is done with the cleaning cycle?
The robotic pool cleaner should stay in the water at least 20 minutes after running to allow it to cool down before it is removed from the water.
When should I buy a new filter bag?
When the elastic is stretched completely and it does not fit snug around the filter screen.
What is the proper way to remove the robotic pool cleaner from the water?
Pull GENTLY on the cord when the robotic pool cleaner is by the wall in the shallow end, when handle is accessible grab it to remove from the water. Never tug on the cord or remove the robotic pool cleaner from water by the cord.
How do I prevent the cord from tangling?
After each use reverse the handle direction. If unaware of how to do so refer to the owner’s manual. If cord becomes tangled lay the robotic pool cleaner on pool deck and stretch cord completely out. Let lie in sun for 2 hours and this will help restore the cord to original shape.
How often should I clean out the filter bag/cartridges?
After every single use, or at the minimum once per week. Once you have rinsed out the bag let it dry before reinstalling it in the robotic pool cleaner.
Which filter bag is right for me?
For fine dirt and every day cleaning use the fine mesh bag. For larger debris and leaves use the regular mesh bag.
How often should I take the robotic pool cleaner in for service?
At least once per year have it serviced so wear parts can be evaluated. If robotic pool cleaner is used seasonal, have unit serviced in winter while your local repair center is not as busy.
My robotic pool cleaner is moving but it is not pumping water, why?
Check the impeller by removing the outlet top. Most likely the impeller is clogged with hair or lint or some other debris that is causing it to stick.
Why is my robotic pool cleaner pumping water but not moving?
Could be the tan drive belts are worn, the pulley assembly could be worn, or the drive pin could be broken or missing.
Why is my robotic pool cleaner spinning but not climbing the walls?
Could be worn or loose drive track or brushes, or the bag could be full of debris.
Why does my robotic pool cleaner flip on it’s back while starting to climb the wall?
Pump motor is most likely not working, or the handle is full of water.
What parts are easy to replace on my own?
Brushes, drive tracks, drive belts, bushings, filter bags and side plates are all easy to install on your own. These are all wear parts that should be replaced periodically depending on usage.
If sending my robotic pool cleaner out for service what should I include in the box?
For repairs to be done quickly and effectively you should include the robotic pool cleaner, the power supply, and the remote control if applicable. Without all of these items there is no way for the repair center to be absolutely certain that the machine is correctly operating